HandbookHub – Refund Policy

Effective Date: 2026-07-10

This Refund Policy is part of and incorporated into our Terms & Conditions. Capitalized terms not defined here have the meanings given in the Terms.

1. Free Trial – Try Before You Buy (Starter & Growth)

We offer a 14-day free trial on Starter and Growth so you can fully evaluate HandbookHub before committing to a paid subscription. During the trial you get access to full plan features.

A payment method is required at signup
Cancel anytime before the trial ends and you will not be charged
If you do not cancel, your subscription converts to a paid plan at the end of the trial

By starting a paid subscription (including allowing your trial to convert), you acknowledge that you have had the opportunity to evaluate the Service and are satisfied with its functionality, features, and AI-generated content quality. You also request that the Service begins immediately upon activation of your subscription and acknowledge that you lose your right of withdrawal once the subscription is activated.

1a. Solo Plan – One-Time Purchase

The Solo plan is a $29 one-time purchase (not a subscription). There is no free trial for Solo.

Payment is charged immediately at checkout
Before paying, you can preview a personalized handbook structure at no charge
After payment you receive one-time AI handbook generation and PDF export as part of the purchase
Once AI content generation for your handbook has completed, or once you export any handbook or page to PDF, the Solo purchase is non-refundable — that content and any export represent permanently delivered value you retain indefinitely
Dissatisfaction with AI-generated content is not grounds for a Solo refund
You may upgrade to Starter or Growth at any time for ongoing AI and team features

2. Strict No-Refund Policy

All paid fees — including Solo one-time purchases and Starter/Growth subscription fees — are non-refundable, except as stated in Section 1a for Solo before generation/export, or where strictly required by law.

By purchasing or subscribing, you understand and agree:

For Starter/Growth: you have tested the Service during the free trial before paying
For Solo: you had a free structure preview and accepted that payment starts delivery immediately
You are satisfied with the Service's functionality and AI output quality
All charges are final once processed (subject to Section 1a for Solo)
No partial, pro-rated, or full refunds will be issued for:
- Unused subscription time
- Dissatisfaction with AI-generated content
- Features not meeting your expectations
- Failure to use the Service
- Forgetting to cancel before renewal
- Changes to your business needs

3. PDF Export Confirms Delivered Value

Once you export any handbook or page to PDF, your purchase or subscription becomes non-refundable under any circumstances. PDF exports represent permanently delivered value that you retain indefinitely, regardless of plan or subscription status.

4. Automatic Renewal

Subscriptions renew automatically at the end of each billing period. It is your responsibility to cancel before the renewal date if you do not wish to continue. We are not obligated to remind you of upcoming renewals, though we may do so as a courtesy.

5. Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

No further charges will be made
Access continues until the end of the current paid period
No refund is provided for the remaining period
Your data may be deleted after the retention period specified in our Privacy Policy

6. Plan Changes

Upgrades: Take effect immediately; you are charged the prorated difference
Downgrades: Take effect at the next billing cycle; no refunds for the current period

7. Billing Disputes

If you believe you were charged in error, you must contact us at alex@handbookhub.com within 14 days of the charge. We will review legitimate billing errors (e.g., duplicate charges, charges after valid cancellation).

Chargebacks: If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us, we reserve the right to:

Immediately suspend or terminate your account
Dispute the chargeback with evidence of service delivery
Pursue collection of amounts owed
Prohibit you from future use of the Service

8. AI Content Disclaimer

AI-generated content quality is inherently variable. Dissatisfaction with AI output is not grounds for a refund. For Starter and Growth, the free trial exists so you can evaluate AI quality before purchasing. For Solo, the free structure preview and immediate post-purchase generation serve that purpose — by paying for Solo, you accept AI output quality as adequate for your needs.

9. Exceptions

Refunds are only provided where strictly required by Hungarian or EU consumer protection law. Even in such cases, refunds may be reduced to account for:

Value already received (e.g., AI words generated, PDF exports)
The free trial period you had access to

10. Service Credits

At our sole discretion, we may offer service credits (additional subscription time) as a goodwill gesture for documented service outages or technical issues. Service credits:

Are not cash refunds
Cannot be transferred or exchanged
Expire if not used within the granted period
Do not set precedent for future issues

11. Contact Us

For billing questions or to report a billing error, contact us at:

HandbookHub
Budapest, Hungary
Email: alex@handbookhub.com

Please include your account email and transaction details.

Terms & Conditions — Rules governing your use of HandbookHub
Privacy Policy — How we collect, use, and protect your personal data
Sub‑processors — Third-party services that process data on our behalf